► Provide onsite technical support for computer hardware, software, printers, networks, and various other computer peripherals
► Perform hardware repairs and upgrades on PC's, laptops, and computer tablets
► Coordinate with various staff and vendors to fulfill project requests based on technical needs
► Collaborate with other internal technical staff to resolve issues that require attention from multiple technical areas
► Utilize CSS, an incident management software for documenting interactions with users, and resolutions to issues

► Provided technical support and training to staff on all computer hardware, software, networks, printers, scanners, and various other computer peripherals
► Installed, configured, and maintained all new computer hardware and software
► Diagnosed, repaired, and maintained all other existing computer hardware and software
► Maintained backups and uninterruptible power supplies for the purpose of disaster recovery
► Setup user accounts in Active Directory, and administered user access to network resources
► Maintained, updated, backed up, and reconfigured Windows 2000 and Windows 2003 servers
► Troubleshoot network related issues, and assisted in the installation and configuration of Cisco switches and routers
► Worked in conjunction with other internal technical staff, third party vendors, and warranty providers in resolving technical issues
► Setup for all webinars, and conferences that required the use of a computer, video, or audio
► Researched and recommended computers, servers, and peripherals for purchase to the Operations Manager
► Assisted the Ad Insertion Engineer with support of Linux based ad insertion systems both onsite and at remote cable head-end locations

► Remotely troubleshooting computer hardware and software break/fix issues for the County of San Diego using various remote software including Citrix and Systems Management Server 2003 (SMS)
► Worked in a call center environment and communicated with the user directly over the phone while being remotely connected to their computer
► Worked in a team setting where communication between team members was vital to successfully resolving customer issues
► Utilized ServiceCenter, an incident ticket system software for documenting interactions with users, and resolutions to issues
► Worked with various other technical teams to resolve issues beyond the scope of remote capabilities
► Adherence to Service Level Agreements
► Contributed documentation to a technical knowledge base for previously unknown resolutions and workarounds

► Scanned a collection of topographic maps and historical maps using a large format scanner
► Scanned various Association of American State Geologists (AASG) documents using a document feeder and flatbed scanner
► Maintained the scanners by performing diagnostic tests, calibrations, and general cleaning
► Used Photoshop and other various image editing software to edit and enhance scanned images
► Developed an intranet site using HTML, CSS, and JavaScript to archive AASG documents